Shane Co.

Jewelry Consultant (Sales)

Job Location(s) US-CA-San Mateo
Job ID
Regular Full-Time


As a member of the store team, your role as a jewelry consultant is to develop strong customer relationships while maximizing sales performance as a jewelry expert.  You will help provide exceptional store experiences for each and every customer while developing your skills as a salesperson and teammate.


As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, fun, vibrant individuals who want to be a part of our dynamic company culture in a retail environment.


Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! If you love being part of a team as well as providing personal attention to every customer, this is the place for you!


As member of a high performing team, you will be providing excellent service and helping team members do the same. Daily responsibilities may include:

  • Providing sales presentations based on the features and benefits of our products, closing sales, and clienteling with existing customers.
  • Cultivating an in-depth knowledge of our products to provide the best experience possible for our customers.
  • Maximizing sales utilizing Floor Direction, peer to per coaching, and teamwork.
  • Assisting with maintaining accurate inventory of all merchandise and ensuring merchandise security.
  • Participating in and exemplifying our company culture.
  • Partnering with the Store Visual Merchandiser to understand and help uphold all merchandising standards including case presentation and storying telling.
  • Performing duties related to opening or closing the store.

We will provide you with the training you need to be able to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create an exceptional store experience for each and every customer. Our goal for our customers is to ensure each one receives the highest level of service; the experience YOU create is the reason for their return.  


  • Must have weekend and evening availability.
  • A minimum of 1 year of sales or other customer-facing experience required.
  • Genuine enjoyment in working with people.
  • Retail sales or hospitality industry experience preferred with the ability to present features and benefits of unique products. Prior experience with jewelry sales is not required... we will teach you!
  • High performing and driven to achieve goals.
  • Great listener… we need you to listen to each customer’s needs.
  • Ability to maintain customer relationships in a changing sales environment.
  • Energetic team player. 


Behavioral Characteristics

Proactive and goal-driven individuals who are confident in themselves and undaunted by challenges will have the best success in this role. Strong initiative, resourcefulness, and communication skills are important, as well as the ability to achieve results through collaboration and thinking outside the box. Genuine communication and a commitment to results are qualities of successful candidates. The ability to connect with customers and adapt to their needs is required.

Work Environment

The primary environment for this role is an open retail environment. Considerable business is conducted with customers in person. This role may also speak with customers over the phone or via email. This role involves standing and moving objects, and involves interacting with coworkers consistently. This role is not a remote role.

Why Work for Shane Co.?

Shane Co. is a family owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family.

  • We want driven and competitive people who help us satisfy our customers’ needs. In our stores, we do not sell on commission, we offer a competitive base rate and we bonus based on team performance.
  • We focus on providing you a time off package that is very generous for the retail! It is important for us to be available when our customers need us, and since eCommerce is “open” 24/7, our store employees do work weekends and evenings. However, you accrue 3 weeks of vacation in your first year! In addition, you also earn 6 sick days per year. We are closed on 7 holidays (unlike most retailers), AND we pay you for one volunteer day per year! The longer you work with us, the more vacation time you earn.
  • Unlike other companies who just offer low paying disability insurance to cover your major illness situations, we offer the ability to earn time off at FULL pay for the care of yourself or a family member! When your family needs you, we want you to be able to be there for them.
  • We offer very competitive medical, dental and vision plans, as well as a 401 (k) plan with a company match, company paid life insurance, and flexible spending accounts for medical, daycare or mass transit commuting expense. We also offer a number of discounted voluntary benefits including long-term disability, life insurance for your dependents, pet insurance and even things like discounted travel and movie tickets!
  • We have benefits focused on you AND any family member (Partner, children and even your parents!) including counseling, legal advice, assistance in finding appropriate medical specialists and even help in understanding medical bills!
  • And, of course, we offer a generous discount in our stores or online for you AND your family members!

How We're Keeping You Safe

At Shane Co., we take the health of both our employees and customers very seriously. In light of the COVID-19 pandemic, we’ve gone above and beyond to implement new health and safety measures in all of our stores and offices. This includes:

Installed Microbial Reduction System That Removes Viruses & Bacteria from Air & Surfaces

Masks Available for Customers if Requested

Enhanced Cleaning Measures

Readily Available Hand Sanitizer


Employer will not sponsor visa or work authorization.


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