The Fulfillment Specialist is responsible for the on-time and accurate delivery of orders to our customers. This role is critical to the success of our growing Digital business and requires a high attention-to-detail and a process-oriented mindset.

• Assist the eStore Fulfillment team by serving as a versatile team member.
• Accurately and efficiently process all merchandise, service, and information transactions in a timely, organized and efficient manner.
• Execute fulfillment operations in accordance with established Company guidelines:
  • Picking merchandise
  • Pre-boxing merchandise
  • Processing orders for inventory management and customer notifications
  • Packing FedEx boxes with prepared merchandise
  • Ensuring on-time delivery to FedEx each day
• Ensure the proper processing of all orders outside of the standard online order:
  • CSC orders
  • Layaway orders
  • Special orders
• Assist with receiving daily shipments from FedEx, USPS, and BRINKS
• Participate in proper inventory management and care daily to ensure clean monthly inventories
• Ensure fulfillment stations are stocked with appropriate items including jewelry presentation boxes, pre-built FedEx boxes, necessary packing materials, etc.
• Excellent and detailed communication to leadership of any and all delays on orders/concerns.
• Excellent and detailed communication with the sales team on customer orders when needed
• Ensure that all additional notes for online orders are reviewed and applied correctly and timely for all orders daily.
• Maintain proficiency in all roles related to the fulfillment area
• Responsible for performing any other duties or functions that are requested by the appropriate Management/Company personnel.

• Must have 1+ years of fulfillment experience in a warehouse or other relevant work environment.
• Must have demonstrated communication skills, oral and written, as well as the ability to communicate with a vast array of personality types and skillsets, regardless of organizational level.
• Demonstrated ability to multi-task and prioritize projects & tasks with a sense of urgency
• Demonstrated ability to be flexible and adaptable to various situations
• Proven ability to collaborate with other member(s) of team
• eCommerce experience preferred

Focused; can concentrate on the task at hand for sustained periods. Consistently and patiently thorough. Works at a consistent pace in an environment that can sometimes be very fast paced. Comfortable with familiar processes and environments. Follows well-established plans. Attentive to, careful and accurate with the details involved in a job. Detail-oriented. Enjoys work which is of high quality. Works autonomously in area of expertise.

This role is on-site as part of the Home Office team. The primary environment for this role is an open office. Considerable business is conducted using the telephone and computer technology. This role may be approved to work remotely on specific occasions but that does not change the ongoing classification of the role as on-site. Travel may be required to stores, conferences or events up to 5% of the time.

Base Pay range for this role is $21-$25/hr, which applies to this specific role. Your placement in the range is determined through interviews, a review of experience, knowledge, skills, balanced pay with other team members and alignment with geographic market data.  Home office base pay ranges are based on the Denver market.  We target most new hire offers toward the lower end of the listed range, but more demonstrated experience, knowledge and skills may result in a higher starting rate.

Beyond Base Pay: Home office positions are eligible for consideration for an annual bonus, based on total company performance.  Amounts vary by role and are based on a percentage of eligible earnings for the fiscal year (starting at 2%).

• Competitive medical, dental, and vision coverage.
• Competitive 401(k) plan with company match.
• Paid vacation time, sick time, holidays, volunteer time, and of course things like bereavement time (including for pets).
• Protection if you are away from work in many circumstances, such as our company paid extended illness bank, optional long-term disability, and company paid life insurance.
• Parental benefits including paid parental leave, fertility benefits, and child and adult care Flexible Spending Accounts.
• Employee Affinity Groups with focus on things like parenting, LGBTQ+, and Grief and Loss.
• We are committed to career growth, whether that means doing your very best and growing in your same role over time or development and growth into a new role.  With stores in multiple markets, moving with the company is also possible. 
• We offer internal learning that covers both career and personal topics, from skills like excel to photography. This is self-paced learning and available to all employees.
• We offer dedicated training specific to your role in our company.
• We offer an opportunity for you to give and receive feedback to and from every level in our company.
• We offer training toward advancement, specifically in the area of management and leadership for all levels.

Employer will not sponsor visa or work authorization.