The Director of Security develops overall security strategy, policies and standards to ensure the physical safety of all visitors, employees and customers to the organization’s facilities and the security of property and assets, while aligning with business objectives and regulatory requirements, and supporting overall risk management and business continuity strategies. This includes oversight of multi-site retail operations and the company’s home office. This role establishes auditing and inspection protocols to assess, identify and mitigate any security vulnerabilities or gaps, conducts loss prevention and other forms of investigations, and has responsibility for crisis response and crossfunctional risk management. The role ensures the development, implementation, and continuous improvement of security policies, systems, and practices that protect people, assets, and reputation, while aligning with business objectives and regulatory requirements.

• Enterprise Security Leadership: Lead and coordinate all security functions across 22+ retail locations and the organization’s home office, including physical security, supply chain security, threat intelligence, investigations (in partnership with Human Resources), and crisis response.
• Policy & Governance: Develop, implement, and maintain enterprise-wide security policies, standards, and procedures. Ensure compliance with legal, regulatory, and insurance requirements. This includes protocol surrounding civil unrest, severe weather events (such as tornadoes or hurricanes occurring during open hours), robbery etc.
• Incident Management: Oversee incident prevention, detection, response, and post-incident analysis. Lead or partner on investigations, including loss prevention and workplace safety incidents and coordinate with law enforcement and external partners as needed. Consults with internal team responsible for employee communication to ensure necessary flow of information.
• Cross-Functional Collaboration: Partner with HR, IT, Facilities, Operations, Procurement, and other departments to ensure integrated risk management and business continuity.
• Senior Leadership Advice and Reporting: Advise company leadership on security risks, strategies, and the status of any incidents. Prepare and present regular reports and recommendations to support informed decision-making and proactive risk management.
• Vendor & Contract Management: Oversee relationships with contract security providers and consultants. Ensure coverage for absences and special events. Ensure behaviors of contract providers meets company expectations. Regularly evaluate vendor performance and compliance with company standards.
• Continuous Improvement: Monitor emerging threats, trends, and best practices. Lead ongoing assessment and enhancement of security systems and protocols.
• Training & Awareness: Oversee the delivery of security training and awareness programs for employees at all levels, utilizing materials that meet requirements of the business and all state laws. Ensures training materials are updated to reflect evolving threats and regulatory changes.
• Budget & Resource Management: Manage security budgets, resource allocation, and cost controls.
• Team & Leadership Development: Build, lead and manage a high-performing team. Responsible for the hiring, supervision, evaluation, and development of team members. Foster a culture of continual improvement, accountability, shared success and a commitment to demonstration of the company’s core values, championing a positive and inclusive workplace culture that promotes collaboration, innovation and employee satisfaction

• Bachelor’s degree or equivalent in Criminal Justice, Security Management, or related field is required; advanced degree or certifications (e.g., CPP, PSP) preferred.
• 7+ years of progressive experience in enterprise security leadership. Experience in multi-site security leadership is required; multi-site retail experience is strongly preferred.
• Demonstrated expertise in physical security, investigations, and crisis management required.
• Demonstrated knowledge of risk assessment, regulatory compliance, and insurance requirements are required.
• Prior experience serving as liaison with law enforcement is strongly preferred.
• Experience leading and developing teams, including direct reports and influencing decisions across organizational levels and teams is required.
• Excellent oral and written communication skills are required; experience presenting to executive leadership strongly preferred
• Experience in managing vendor relationships and contract security services required.

The focus of this role is providing a sense of calm control and clarity within any crisis situations or planning. Day to day, the necessary characteristics are working with and through others, building and maintaining relationships, championing company culture and values, working both within and outside guidelines where necessary, being thorough and precise. Results are frequently achieved only by influencing others. Demonstrated ability to work in a fast-paced job environment which is results-based – a bias for action. Must be approachable and respectful. Must be able to work in close collaboration within different areas of the company. Leads by example in areas of personal character, values, commitment, organizational skills, selling skills and work habits.

This role is an on-site part of the Home Office team. The primary environment for this role is an open office. Considerable business is conducted using the telephone videoconferencing and computer technology. This role is required to travel to stores and other off-site locations routinely, up to 40% of the time. Note that all hybrid and remote work conditions are covered in the Company’s current Remote Work Policy and Remote Work Agreement, incorporated here by reference.

Joining #TeamShaneCo comes with a host of benefits designed to support you and your loved ones- we understand a supportive benefits package is key to a fulfilling work experience. As a family-owned business, we prioritize your well-being, recognizing that our success is a collective effort. Here's what we offer:

Compensation and Recognition: We offer a competitive base rate and an opportunity for a yearly bonus.

Time off: You’ll enjoy a generous time-off package, including 3 weeks of vacation, and an annual float day. We value holidays and are closed on major ones. Plus, you receive a float day and paid volunteer day annually. We also value your work-life balance and keep favorable hours that provide a great retail experience to our customers while respecting your time and well-being.

Family-centric benefits: We care about your family, and our benefits extend beyond standard offerings. In times of major illness, you can earn time off at full pay for self or family care. You’ll also benefit from paid parental leave, an Employee Assistance Program, and assistance navigating medical complexities.

Health and wellness: We value your health and provide you with paid sick time. Additionally, you can access competitive medical, dental, and vision plans, a 401(k) with company match, and flexible spending accounts. You can also enjoy voluntary benefits, including long-term disability, life insurance for dependents, and pet insurance. We also have a dedicated staff member who focuses on well-being and work-life balance, ensuring you thrive professionally and personally.

Employee Discount: Enjoy a generous store and online discount, available for you and your family members.

Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between.

Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day. If you love being part of a team as well as providing personal attention to every customer, this is the place for you!

Base Pay range for this role is $195,000 - $260,000 annually. Your placement in the range is determined through interviews, a review of experience, knowledge, skills, balanced pay with other team members and alignment with geographic market data.  Home office base pay ranges are based on the Denver market.  We target most new hire offers toward the lower end of the listed range, but more demonstrated experience, knowledge and skills may result in a higher starting rate. 

Beyond Base Pay: Home office positions are eligible for consideration for an annual bonus, based on total company performance.  Amounts vary by role and are based on a percentage of eligible earnings for the fiscal year.  

Employer will not sponsor visa or work authorization.